On average, 40% of the time the policyholder and/or agent’s first point of contact when initiating a glass claim is the auto glass retail service location. When auto glass retailers have aggressive sales and marketing initiatives targeting agents and consumers, the percentage of shop initiated claims can be even higher. Traditionally, the auto glass retailer initiates the claim by phoning the insurance company or relevant claims manager to communicate the loss information, receive coverage confirmation (vehicle information, deductible, etc.) for the policyholder, agree to insurance company requirements, and receive authorization to proceed with the job. These phone interactions involve administrative time and effort to complete.
The GLAXIS electronic Notice of Loss process enables the glass retailer to capture the claim by utilizing its business management software to electronically communicate insurance related loss information to an insurance company or claims manager. Typically, all of the relevant information is captured during the retailer’s work order process. GLAXIS enables the electronic transfer of that information to save time and streamline the claims process. If the insurance company or claims manager requires a phone interaction to complete the claims process, the retailer may need to call to complete the claim. The duration of this call will be significantly reduced due to the submission of the electronic loss notice and the elimination of the need to verbally communicate the loss information.
To create more administrative savings for the retailer, when the insurance company or claims manager does not require a phone interaction, GLAXIS enables the coverage confirmation process to be completed electronically. Retailers submit the loss notice, receive loss creation information, receive coverage information, accept the terms of the work, and receive authorization to perform the job electronically into its business management software. When approved for use by the insurance company or claims manager, this process eliminates the phone interactions altogether. Once the loss and coverage information has been finalized, the retailer will electronically receive the GLAXIS electronic dispatch.