Upon receiving an insurance related glass loss notice, Insurance Companies and/or Third Party Administrators (TPA) assign the repair or replacement work to an auto glass retailer. Policyholder choice and company or program specific logic is used to identify a shop location and a “Work Assignment” is transmitted to the selected auto glass retailer. The electronic dispatch defines the scope and requirements for the job and will continue (is something missing from this sentence?) unique information per job. Traditionally, work assignment information has been communicated to glass shops via fax and phone interactions.
The GLAXIS dispatch transaction enables auto glass retailers to obtain the scope and job requirement information from insurance providers or third party administrators electronically. The information is transmitted directly into the glass shop’s business system to create a work order. Establishing this communication connectivity will eliminate the fax and data entry increasing productivity and eliminating downstream errors that cause electronic data interchange (EDI) invoicing rejections. Current GLAXIS customers have experienced up to a 60% reduction in EDI rejections, improving cash flow and reducing the hassles of investigating and correcting rejections.
With complex requirements from insurance companies changing all the time, rule changes are easy to miss and manual updates to the retailer's system can be delayed or forgotten. GLAXIS simplifies this process by connecting retailers to multiple insurance company's pricing structures and requirements for additional parts authorizations, all of which becomes automate. By streamlining this business process, GLAXIS customers have dramatically decreasing EDI rejections and related problems and eliminated time and resources spent tracking down errors while reducing customer service representative new-hire training requirements.